Refund Policy

Effective date: October 20, 2026

Our first-order guarantee

Try Sugarmile for 30 days. If it isn't for you, contact us within 30 days of delivery and we'll refund your first order in full, even if it's opened. You don't need to send it back.

Later orders

Unopened products from any later order can be returned within 30 days of delivery for a full refund of the product price. Email us first and we'll send return instructions. Return shipping is paid by you unless the item arrived damaged or we made a mistake.

Subscriptions

You can cancel your subscription anytime before your next renewal date. If a renewal ships that you meant to cancel, contact us within 30 days of delivery: we'll refund it if the product is unopened, or once per customer even if opened.

Damaged, wrong or missing items

If your order arrives damaged, incorrect or doesn't arrive, email us within 30 days of the delivery date (or expected delivery date) with your order number and a photo if possible. We'll send a free replacement or a full refund, including shipping.

How refunds are paid

Refunds go back to your original payment method within 5 business days of approval. Your bank may take 5–10 more business days to show it. Original shipping charges are refunded only for first-order guarantee claims and for our errors.

How to request a refund

Email support@sugarmile.store or call +1 (307) 555-0142 with your order number. We reply within 1 business day.